Pro Resumes

This Privacy Policy explains how Pro Resumes ("we", "us", "our") collects, uses, stores, and shares your information when you use our website, resume builder, and related services.

1. Information We Collect

Account data (name, email, phone number, billing details, and login information).
Resume and cover letter content you upload, create, or edit on our platform.
Payment metadata (transaction ID, amount, status, payment method, billing country). We do not store full card numbers, UPI PINs, or CVV.
Device and usage data (IP address, browser, pages viewed, timestamps, and error logs).
Data from cookies and similar technologies as described in our Cookie Policy.

2. How We Use Your Information

To provide, maintain, and improve our services.
To process payments and subscriptions through our designated payment partners.
To provide customer support and resolve disputes, refunds, or chargebacks.
To detect fraud, abuse, unauthorized use, and security incidents.
To comply with legal obligations, including Indian tax and financial record requirements.

3. Payment Processing

Depending on region and payment method, charges may be processed by payment partners shown at checkout. We may use Stripe, Inc. and its affiliates for card and certain international payments, and Razorpay Software Private Limited (or other India-eligible providers) when those methods are offered. Those providers process payment data on their own secure infrastructure under their terms and privacy notices.

See Stripe at stripe.com/privacy and Razorpay at razorpay.com/privacy.

4. Legal Basis and Consent

We process personal data based on contract performance, legitimate interests (fraud prevention, platform security), legal obligations, and consent where required by applicable law.

5. Data Sharing

We may share information with:

Payment gateways and banks for payment authorization, settlement, and risk checks.
Cloud, analytics, communication, and customer-support service providers.
Legal/regulatory authorities when required under applicable law.

We do not sell personal data.

6. Cross-Border Transfers

Because we serve users globally, your information may be processed in India and other jurisdictions. Cross-border transfers are handled using reasonable safeguards and contractual protections where required.

7. Data Retention

We retain account and transaction records for as long as needed for service delivery, dispute handling, and compliance with applicable law. Financial records may be retained for the period required by law.

8. Your Rights

Subject to applicable law, you may request access, correction, deletion, withdrawal of consent (where applicable), and grievance redressal by contacting us.

9. Security

We use commercially reasonable technical and organizational controls, including secure transport protocols, access restrictions, and monitoring. No online system is fully risk-free.

10. Children

Our services are not intended for users under 18 years of age.

11. Grievance and Contact

For privacy, billing, or payment-related concerns, contact us at support@proresumes.co or through the Contact page. Transactional emails may be sent from no-reply@proresumes.co (please use support@proresumes.co for replies).

12. Policy Updates

We may update this Policy from time to time. Updated versions will be posted on this page with a revised "Last updated" date.